Tronscan - Support Ticket Essentials Troubleshooting
Support Ticket Essentials Troubleshooting on Tronscan — practical workflow with verification points, safety checks and examples.
Contents
Overview
This page explains how to approach Support Ticket Essentials Troubleshooting with a safety‑first workflow and verifiable checkpoints.
Steps
Start by confirming Mainnet, Nile, or Shasta in the header. Paste a hash like 0xa110450873508ca801… or an address such as They2Wb5m4… to open the detail page. Validate status, confirmations, energy and bandwidth cost, then cross‑check values in a secondary explorer if the decision is critical.
Open the token/contract panel to match symbol and decimals and review event logs. For transfers, compare the first and last characters of sender They2W… and receiver TRbzKP… to avoid clipboard mistakes. Use bookmarks for trusted explorers to mitigate phishing risks.
When results look odd, clear cache, refresh, and try another browser. If pending persists, check resources on the account page; staking or adjusting resources can help. Record the TX ID 0xa11045087350… for audits and support tickets.
Reference
| Field | Check | Why |
|---|---|---|
| Status | confirmed/failed | Determines finality |
| Confirmations | meets policy | Reduces reorg risk |
| Fee | energy + bandwidth | Explains cost |
| Events | Transfer/Approval | Verifies movement |
Troubleshooting
- Refresh and clear cache
- Check account resources (energy/bandwidth)
- Cross‑verify in another explorer
FAQ
Why still pending?
Usually energy/bandwidth limits or congestion. Re‑query later and verify resource usage.
How to verify a token?
Match contract address, decimals, and symbol; cross‑check with official sources.
Next steps
- Create a watchlist
- Export CSV for accounting
- Bookmark trusted URLs